At ATG Consulting we pride ourselves on delivering strategic solutions that drive efficiency and effectiveness for our clients. One of our recent success stories involved a finance transformation project for a German client in the manufacturing sector, specializing in plastics for the packaging industry. Partnering with a Big4 accounting firm, we orchestrated the seamless transfer of all finance functions from multiple EMEA plants to a centralized Shared Services Centre (SSC) in Portugal.

The Challenge

The project involved not only the logistical transfer of finance functions but also required careful management of human factors, as staff redundancies were part of the operational transition.

Our Approach

1. Process Mapping and Standardization:
   • We meticulously mapped existing finance processes to align with the Target Operating Model (TOM) developed at the Group level. This ensured that only standardized TOM processes were transitioned to the SSC, with technical solutions tailored for any exceptions.
2. Knowledge Transfer and Training:
   • A structured, three-step training program was implemented:
     • Initial Training: Process owners conducted training sessions for the SSC staff.
     • Hands-on Practice: SSC staff engaged in work shadowing to practically perform processes.
     • Documentation and Approval: SSC staff documented each process, securing sign-off from original process owners to ensure accuracy and consistency.

Result

This comprehensive approach allowed us to achieve a smooth transition of finance functions within 7 months, ensuring operational continuity and efficiency in the new SSC setup in Portugal. Our strategic handling of the human aspect emphasized empathy and communication, ensuring the transition was sensitive to the affected staff while meeting our client’s operational goals.